Last updated: 15 July 2026
The WENEX online store in the United Arab Emirates is operated by Univa Group FZC LLC, Sharjah, United Arab Emirates.
12-month limited warranty
WENEX Orbit V2 is covered by a limited warranty against manufacturing defects and failures under normal intended use for 12 months from the original purchase date.
What is covered
- Manufacturing defects in materials or workmanship
- Failure of the product to function as intended under normal use as described in the product documentation
What is not covered
Subject to applicable law, this warranty does not cover:
- accidental damage;
- misuse or use contrary to the product instructions;
- unauthorized modification or repair;
- improper handling or storage;
- loss or theft;
- cosmetic wear from normal use;
- liquid damage outside the product’s verified IPX5 scope, including damage caused by swimming or submersion.
Note on water resistance: the IPX5 rating applies to the earbuds. It covers sweat and light rain under normal use — it does not make the product suitable for swimming or submersion, and it does not extend to the charging case.
How to make a claim
Email support@wenex.us with your order number, a description of the issue, and photos or video where relevant. Our team will assess the claim and provide instructions. If a defect covered by this warranty is confirmed, we will — at our option and subject to applicable law — repair or replace the product, or refund the purchase price.
Your consumer rights
This warranty is in addition to, and does not limit, any mandatory rights you have as a consumer under applicable UAE law.