Contact
Four addresses, sorted by what you need — and a real person reads every message that reaches any of them.
Where to write
I bought something
Orders, delivery, returns, warranty and product help. Include your order number for order-related requests.
Answered on business days
I want to work with WENEX
Distribution, retail, wholesale and strategic partnerships — reviewed on your terms, not a template.
Read personally
I’m buying at volume
Commercial and bulk inquiries. For a structured quotation against real quantities, start at WENEX for Business.
Commercial team
Something else
Ideas, questions, press, and everything that does not fit a box. A person reads every message.
Everything else welcome
Delivery cost, the 30-day return window, refund timing, what the warranty covers — thirteen of the most-asked questions are answered in full on the Support page, no email required.
What to expect
Pick the address that matches what you need. For an existing order, write from the email you used at checkout — it lets us find the order without a back-and-forth.
Every message is read by a person. There is no ticket robot deciding what deserves an answer.
We respond as quickly as possible on business days. Order-related messages with an order number move fastest.
If what you need is not something we can do, we say so, rather than leaving the message to age quietly.
Helpful links: Support · Returns & Refunds · Warranty · Shipping · WENEX for Business
The WENEX online store in the United Arab Emirates is operated by Univa Group FZC LLC, Sharjah, United Arab Emirates.
Sign-in, your bag, checkout and security. The site cannot work without these, and they are never used to measure you.
Which pages are read, which are abandoned, whether a purchase completed. Aggregate only — we never push your name, email or address into analytics.
Measuring whether an advert led somewhere, and showing WENEX to people like you. Off unless you turn it on.
