Support

Help with your order, delivery, returns, or Orbit V2 — all support runs through one address: support@wenex.us. Include your order number for order-related requests.

Orders & delivery

• Order status, changes, or cancellation requests — email support@wenex.us
• Where and how we deliver — see the Shipping Policy

Returns, refunds & exchanges

• 30-day return window and color exchanges — see the Returns & Refunds Policy
• Always contact support@wenex.us for return authorization before sending anything back

Warranty

• Orbit V2 is covered by a 12-month limited warranty against manufacturing defects — see the Warranty Policy

Orbit V2 product help

• Pairing, controls, ANC modes, translation features, and charging — email support@wenex.us and our team will walk you through it
• Product overview and specifications — see the Orbit V2 page

Legal & policies

• Terms & Conditions
• Privacy Policy
• Shipping Policy
• Returns & Refunds Policy
• Warranty Policy

The WENEX online store in the United Arab Emirates is operated by Univa Group FZC LLC, Sharjah, United Arab Emirates. See Contact for details.