Last updated: 15 July 2026
Who we are
WENEX (wenex.us) is a consumer technology brand. The WENEX online store in the United Arab Emirates is operated by Univa Group FZC LLC, Sharjah, United Arab Emirates. This policy explains what personal information we collect through wenex.us, how we use it, and the choices you have. Privacy questions: support@wenex.us.
Information we collect
- Order and contact details — name, email address, phone number, and delivery address when you place an order or contact us;
- Payment information — payments are processed securely by our payment providers (such as WooPayments/Stripe). We do not store your full card number on our servers;
- Support correspondence — messages you send to our support addresses;
- Technical data — IP address, browser and device information, and site-usage data collected through cookies and similar technologies.
How we use your information
- to process and deliver orders, returns, refunds, and warranty claims;
- to provide customer support;
- to operate, secure, and improve the website, including fraud prevention;
- to understand site usage through analytics;
- to comply with legal obligations.
Cookies and analytics
The site uses essential cookies (for example, WooCommerce session cookies that keep your cart working) and performance/analytics cookies. We use Google services (such as Google Analytics via Site Kit), which set cookies to help us understand site usage. You can control cookies through your browser settings; blocking essential cookies may affect site functionality.
Who we share information with
- Payment providers — to process payments and prevent fraud;
- Delivery partners — to fulfil and deliver orders;
- Service providers — website hosting (Hostinger), email services, and analytics providers (Google);
- Authorities — where disclosure is required by applicable law.
We do not sell your personal information.
International processing
Some of our service providers may process data outside the United Arab Emirates. Where they do, we rely on the safeguards those providers maintain for international data handling.
Retention
We keep personal information for as long as needed to fulfil orders, provide support, meet legal and accounting obligations, and resolve disputes — then we delete or anonymize it.
Your rights
You may request access to, correction of, or deletion of your personal information, subject to applicable law. Contact support@wenex.us and we will respond as quickly as possible on business days.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top reflects the latest version.